Picture this. Your company has grown from 15 people to just over 50. It's been a fantastic year.

Sales closes a big deal. The client is thrilled, and so is the sales team. The contract includes a delivery date that somehow isn’t shared with operations.

If you ask most leaders about their culture, you'll likely get the reply, “It's great!”

If you press a bit and ask them to describe their culture, they might say, “We have great people. We're like a family.”