Blog Posts

Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Taking Values from Paper to Practice

Values seem to be almost a buzzword lately. I hear all the time about how important culture is, and how organizations need to have values. What I hear less, though, is how to make values a part of the culture (or rather the culture).

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Improved Communication Awaits You

I love sharing stories of how DISC has helped people communicate better. Sometimes, we naturally adapt our communication to help the message land better, but DISC gives you a framework for how to do it consciously.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Change the World: Build a Strong Non-Profit Board

I have spent years working on and with volunteer boards which are the epitome of a high-turnover team. Faced with annual elections which result in new directors, boards face a unique challenge of creating a cohesive team quickly, knowing they face a yearly cycle of change.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

How to Recognize Strong Teams

Patrick Lenioni’s book The Five Dysfunctions of a Team lays out an excellent framework to identify dysfunctional teams. Work on The Five Behaviours of a Cohesive Team flips those dysfunctions into the positive and gives teams a way to move forward productively.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

What Leadership Myths Are You Falling For?

As you reflect on leadership, do you believe any of these to be true?

·         You are either born a leader, or not?

·         You are a leader or a follower?

·         There is a right way to be a leader?

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

The Cost of Not Developing Leaders

One of the excuses I hear often from organizations is that they can’t afford to invest in leadership training, but I want to challenge that statement.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

The Five Dysfunctions of a Team

Patrick Lenioni’s flagship book, The Five Dysfunctions of a Team, should be required reading for every leader and team member.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Common Leadership Mistakes

Are you a leader?

Do you know how you are doing? Do you ever ask for feedback?

Sometimes leaders feel like they are failing (and sometimes they are).

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

DISC in Action: Case Studies

Have you ever felt like you were speaking a different language than someone else? You understand the words, but don’t get what they are saying? Or maybe, their actions and how they act seems foreign to you?

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

DISC Doesn't Belong in a Drawer

“Nobody puts Baby in the corner.” Patrick Swayze/Dirty Dancing. That quote always makes me smile, and it make me think about what most people might do with their DISC report after their initial training: put it in a drawer. DISC doesn’t belong in a drawer.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Are you a Master of Meetings?

Have you ever walked out of a meeting and thought, “What a waste of time?

I hear that often and when I dig in deeper, I have discovered that there are a ton of reasons why people think meetings suck.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

We are in a Leadership Crisis.

We are in a leadership crisis.

I say this often (and I truly believe it). But why? How did we get here?

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

How Do I Build a Strong Team?

Why does it matter if my team is strong? I have lots of high achieving people on my team.

Does this sound familiar? Ever heard anyone say that?

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Do You Know it All?

Have you ever been asked a question and you didn’t know the answer? Probably, most of us have experienced that situation. How we respond, though, varies.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

The Small Things Matter

Have you ever been on a great team? One where you had each others’ backs and you got each other. You may have rocked a project and probably had a great time doing it?

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

I Don’t React Well When Things Go Off Plan ...

Last week, I was setting up my Facebook Live and the tech wouldn’t work. I kept trying to click through the options and it kept stalling and I was stuck. I skipped one week and in that time Facebook changed the interface. I didn’t know if I was doing something wrong, or if the issues were on their end, but I just felt the anxiety and stress creep up as 8:30 am came and then passed

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