In this workshop, you will learn:

• How to confidently approach and navigate conflicts with practical strategies

• Techniques for staying composed and removing emotion from heated situations

• The difference between reacting and responding, and how to choose the right approach

• The power of “I” statements in defusing tension and promoting understanding

• Strategies for starting with the end in mind to achieve constructive outcomes

• Real-life scenarios and exercises to practice and refine your conflict management skills