Wendy Keiver, Executive Director of Alberta School Councils Association, shares how understanding different communication styles and leading with "benign interpretation" has transformed her leadership approach. She emphasizes the importance of staying flexible ("bring your dancing shoes"), being intentional about commitments, and gathering multiple perspectives before making decisions. Wendy describes ASCA's mission to empower parents as effective advocates by channeling their voices into education at school, division, and provincial levels.

Jordan Uytterhagen shares how understanding personality profiles transformed his leadership approach and ability to communicate effectively with diverse team members. He discusses the importance of strategic hiring and bringing in experienced people who challenge the status quo. Jordan emphasizes protecting time for priorities while staying available to serve and support his growing team through daily chaos.