Blog Posts

Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Growth Through Reflection: Leadership Lessons from the Past Year

As this year winds down, have you paused to celebrate how far you’ve come and what you’ve learned along the way?

Reflection is a cornerstone of effective leadership. It gives us the chance to celebrate successes, express gratitude, learn from challenges, and chart a course for the future.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

The Hidden Key to Thriving Teams: How Trust Unlocks Team Potential

Psychological safety isn’t just a leadership trend; it’s a crucial foundation for a thriving workplace. While physical safety rightly garners attention—through measures like secured doors, surveillance, and visitor protocols—these efforts overlook a deeper need: the psychological safety of employees.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Taking Values from Paper to Practice

Values seem to be almost a buzzword lately. I hear all the time about how important culture is, and how organizations need to have values. What I hear less, though, is how to make values a part of the culture (or rather the culture).

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

The Five Dysfunctions of a Team

Patrick Lenioni’s flagship book, The Five Dysfunctions of a Team, should be required reading for every leader and team member.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Common Leadership Mistakes

Are you a leader?

Do you know how you are doing? Do you ever ask for feedback?

Sometimes leaders feel like they are failing (and sometimes they are).

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

We are in a Leadership Crisis.

We are in a leadership crisis.

I say this often (and I truly believe it). But why? How did we get here?

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

How Do I Build a Strong Team?

Why does it matter if my team is strong? I have lots of high achieving people on my team.

Does this sound familiar? Ever heard anyone say that?

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Do You Know it All?

Have you ever been asked a question and you didn’t know the answer? Probably, most of us have experienced that situation. How we respond, though, varies.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Key Leadership Skills

What makes a great leader? That’s the million dollar question without a clear-cut, simple, do this and you’ll rock answer. Ask a group of people and you are likely to get a ton of different answers, but I do think there are a few core skills that great leaders have in common.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Rockstar or Super Star?

Are you a rockstar or a super star? Or do you know? What about for those on your team?

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Are You Scared of Failing?

Fail better? I’d never heard that phrase before I first read about it in Michael Bungay Stanier’s book: The Coaching Habit. But as I read it, I put stars beside it and made a note to reflect on it, and it’s been swirling around my brain for the past few months.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

What Do You Need?

Years ago, a student walked into my classroom. He was visibly upset and started rambling at me. I knew he was trying to tell me something, but I had no idea what exactly he was trying to get across.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Wear One Hat

I’m reading Howard Behar’s Book It’s Not About the Coffee (Howard was a senior executive at Starbucks who worked closely with Howard Schultz, founder, and whose focus was always the people and culture). I actually saw him speak at a conference a few years ago and his talk was titled, “It’s About the People” which fits my belief about a people-centric focus too.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Waking Up Well

I’ve practiced several different morning routines over the years, but none have really stuck. I understand the importance of a good morning routine, and I am always happier when I can get myself settled and set in the morning before the hecticness of everything starts, but inevitably, the lure of my cozy bed wins out over the alarm clock.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Dare to Lead

Last week I was excited to take Brené Brown’s Dare to Lead course. It was a long, but amazing, three days and I learned so much. Kim Knull facilitated a fabulous, but intensive workshop.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Building Trust

I have read many leadership books, but I think one of my favorites is still The Five Dysfunctions of a Team by Patrick Lencioni. I have read many of his books and they’re all great, but this one distills down characteristics of great teams.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Asking for Help is a Gift.

A couple of weeks ago, I was mindlessly scrolling through my Facebook feed when a friend’s post caught my eye(I will call him, Peter - not his real name, but easier than constantly writing “my friend”).

Peter’s post read:

Ugh. Already late handing in an assignment and I just can’t get my fire lit. Help!

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