Episode 22: Mastering Conflict with 'I Statements': A Simple Tool for Better Conversations
Episode 22
Mastering Conflict with 'I Statements': A Simple Tool for Better Conversations
Episode Summary
Discover how "I statements" can transform conflicts into productive conversations. Learn a simple four-step approach to express feelings and needs without creating defensiveness. Plus, get practical tips and examples to start using this technique right away.
Key Points:
The Power of "I Statements": Learn how shifting from "you" to "I" language reduces defensiveness and fosters understanding during conflicts.
The Four-Step Formula: Master the structure: I feel (emotion) when (neutral description) because (impact) and I want (desired action).
Practical Tips for Success: Avoid absolutes, address issues promptly, and practice reframing common conflict triggers to create more constructive conversations.
Resources
Blog Posts:
Learn about DISC and do a DISC assessment (and debrief)
Related Episodes
The Leadership Toolkit: Essential Skills for Leading with Purpose and Impact
Feedback that Fuels Growth: Tailoring Your Approach for Maximum Impact
Listen
Listen on Sound Sugar Radio Monday to Friday at 11:00 am and approximately every 75 - 90 minutes. The audio is posted below.
About Jacquie:
Jacquie is the founder of Leadership and Life by Kayric Inc, where she blends the best of teaching, leadership, and the occasional The West Wing reference to help non-profits and small business build strong leaders and healthy teams. Utilizing DISC and The Five Behaviours of a Cohesive team, combined with teaching knowledge and experience, Jacquie strives to empower leaders with the skills no one taught them and to create teams who want to work together.
Formerly a junior high teacher (who loves teenagers), Jacquie brings a decade of classroom wisdom, ten years corporate training experience, a growth mindset, and a sprinkle of mild rebellion to her dynamic approach.
In her free time, Jacquie channels her passion for community improvement by volunteering with school councils, serving on non-profit boards, and generally finding ways to make her corner of the world a better place. You can also find her on the side of a soccer pitch, at Remedy Café or in her scrapbook room.
