Episode 45: Leadership and Life Bookshelf: Crucial Conversations – How to Handle Tough Talks that Matter
Episode 45
Leadership and Life Bookshelf: Crucial Conversations – How to Handle Tough Talks that Matter
Episode Summary
Discover key strategies from Crucial Conversations to navigate high-stakes discussions with confidence and respect. Learn how to create safe spaces, manage emotions, and communicate clearly when it matters most. Practical tips to improve your leadership and relationships through better dialogue.
Key Points:
Tough conversations are inevitable — mastering them starts with focusing on what you really want.
Creating safety and managing your emotions helps keep dialogue open and productive.
Using clear communication tools like the STATE method fosters understanding and collaboration.
Resources
Blog Posts (see DISC page for full list of DISC blog posts):
Learn about DISC and do a DISC assessment (and debrief)
Related Episodes
The Leadership Toolkit: Essential Skills for Leading with Purpose and Impact
Mastering Conflict with I Statements: A Simple Tol for Better Conversations
Listen
Listen on Sound Sugar Radio Monday to Friday at 11:00 am and approximately every 75-90 minutes. The audio is posted below:
About Jacquie:
Jacquie is the founder of Leadership and Life by Kayric Inc, where she blends the best of teaching, leadership, and the occasional The West Wing reference to help non-profits and small business build strong leaders and healthy teams. Utilizing DISC and The Five Behaviours of a Cohesive team, combined with teaching knowledge and experience, Jacquie strives to empower leaders with the skills no one taught them and to create teams who want to work together.
Formerly a junior high teacher (who loves teenagers), Jacquie brings a decade of classroom wisdom, ten years corporate training experience, a growth mindset, and a sprinkle of mild rebellion to her dynamic approach.
In her free time, Jacquie channels her passion for community improvement by volunteering with school councils, serving on non-profit boards, and generally finding ways to make her corner of the world a better place. You can also find her on the side of a soccer pitch, at Remedy Café or in her scrapbook room.
