Episode 73: Are You Really Listening? Why It Matters More Than What You Say
Episode 73
Are You Really Listening? Why It Matters More Than What You Say
Episode Summary
Most leaders think they're good listeners. They're not. The gap between what someone says and what you hear is wider than you think — and it's costing you trust, time, and access to the real problems on your team.
Key Points:
The first thing someone brings to you is rarely the real issue — it's the entry point to something deeper
Paraphrasing what you heard closes the gap between the four versions of every conversation
Count to seven before filling silence — most people need time to process before they can articulate what really matters
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About Jacquie:
Jacquie is the founder of Leadership and Life by Kayric Inc, where she blends the best of teaching, leadership, and the occasional The West Wing reference to help non-profits and small business build strong leaders and healthy teams. Utilizing DISC and The Five Behaviours of a Cohesive team, combined with teaching knowledge and experience, Jacquie strives to empower leaders with the skills no one taught them and to create teams who want to work together.
Formerly a junior high teacher (who loves teenagers), Jacquie brings a decade of classroom wisdom, ten years corporate training experience, a growth mindset, and a sprinkle of mild rebellion to her dynamic approach.
In her free time, Jacquie channels her passion for community improvement by volunteering with school councils, serving on non-profit boards, and generally finding ways to make her corner of the world a better place. You can also find her on the side of a soccer pitch, at Remedy Café or in her scrapbook room.
