Blog Posts

Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Stop Fighting Who You Are

Do you ever feel like you are fighting against yourself; like you are trying to adapt to a system or process that just isn’t working?

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Improved Communication Awaits You

I love sharing stories of how DISC has helped people communicate better. Sometimes, we naturally adapt our communication to help the message land better, but DISC gives you a framework for how to do it consciously.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Change the World: Build a Strong Non-Profit Board

I have spent years working on and with volunteer boards which are the epitome of a high-turnover team. Faced with annual elections which result in new directors, boards face a unique challenge of creating a cohesive team quickly, knowing they face a yearly cycle of change.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

DISC in Action: Case Studies

Have you ever felt like you were speaking a different language than someone else? You understand the words, but don’t get what they are saying? Or maybe, their actions and how they act seems foreign to you?

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

DISC Doesn't Belong in a Drawer

“Nobody puts Baby in the corner.” Patrick Swayze/Dirty Dancing. That quote always makes me smile, and it make me think about what most people might do with their DISC report after their initial training: put it in a drawer. DISC doesn’t belong in a drawer.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

How Do I Build a Strong Team?

Why does it matter if my team is strong? I have lots of high achieving people on my team.

Does this sound familiar? Ever heard anyone say that?

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

The Small Things Matter

Have you ever been on a great team? One where you had each others’ backs and you got each other. You may have rocked a project and probably had a great time doing it?

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

I Don’t React Well When Things Go Off Plan ...

Last week, I was setting up my Facebook Live and the tech wouldn’t work. I kept trying to click through the options and it kept stalling and I was stuck. I skipped one week and in that time Facebook changed the interface. I didn’t know if I was doing something wrong, or if the issues were on their end, but I just felt the anxiety and stress creep up as 8:30 am came and then passed

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Calm, Controlled, Conscientious ...

C-styles are analytical, systematic, and thorough. They represent just under ¼ of the Canadian population and their focus on details means they tend to produce high-quality work.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Strong, Stable, Supportive ...

S-styles are strong, stable and supportive. They represent about 1/3 of the Canadian population and their strong sense of team and stable nature contribute to cohesive teams.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Influential, Interesting, Inspiring ...

I-styles are influential, interesting, and inspiring. They represent just over 1/3 of the Canadian population and their enthusiasm and energy plan an important role on our teams. They are focused on people and emotions and can drive our C or D styles crazy.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Dominant, Direct, Decisive ...

D-styles are dominant, direct and decisive. While they represent less than 10% of the Canadian population, they play an essential role on our teams. D-styles often get a bad rap as they are focused on results and their directness can be taken as anger or frustration.

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Jacquie Surgenor Gaglione Jacquie Surgenor Gaglione

Do You "Get" Other People?

Has anyone’s style just grated on your nerves, but you didn’t know why? Perhaps someone sent you a long email and you just want them to get to the point. Maybe you are worried a colleague is mad at you because they were loud and assertive in the meeting you just left.

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