Episode 102: You Said It Was Theirs: Handling the Decision That Comes Back Different
Episode 102
You Said It Was Theirs: Handling the Decision That Comes Back Different
Episode Summary
You handed a decision back, and it came back different from what you would have done. Four questions can tell you whether to let it stand or step in, and three levels of authority keep the next one from catching anyone by surprise. What you do in the next five minutes teaches your team whether the decision was ever really theirs.
Key Points:
A decision that comes back different from what you would have done isn’t automatically wrong, so run it through four questions before you step in: same goal by a different route, easy to fix, inside your standards, or a style difference.
Step in when the decision breaks a commitment, can’t be undone, costs someone else, or was made without what the person needed, and then talk with them separately about how they landed there instead of quietly fixing it.
Sort decisions into three levels (decide and go, decide and tell me, check with me first) and tell your team where the lines are before you hand the next one back.
Resources
Blog Posts
Related Episodes
Who’s Next? Building Your Leadership Pipeline Before You Need It
Lead the Individual: Why One-Size-Fits-All Leadership is Failing Your Team
You Don’t Need Permission to Lead: 100 Episodes of Lessons Learned
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About Jacquie:
Jacquie is the founder of Leadership and Life by Kayric Inc, where she blends the best of teaching, leadership, and the occasional The West Wing reference to help non-profits and small business build strong leaders and healthy teams. Utilizing DISC and The Five Behaviours of a Cohesive team, combined with teaching knowledge and experience, Jacquie strives to empower leaders with the skills no one taught them and to create teams who want to work together.
Formerly a junior high teacher (who loves teenagers), Jacquie brings a decade of classroom wisdom, ten years corporate training experience, a growth mindset, and a sprinkle of mild rebellion to her dynamic approach.
In her free time, Jacquie channels her passion for community improvement by volunteering with school councils, serving on non-profit boards, and generally finding ways to make her corner of the world a better place. You can also find her on the side of a soccer pitch, at Remedy Café or in her scrapbook room.
