Episode 61: From Tension to Resolution: Managing Conflict with Confidence
Episode 61
From Tension to Resolution: Managing Conflict with Confidence
Episode Summary
Conflict is uncomfortable, but avoiding it often makes things worse—damaging trust, productivity, and relationships. This episode explores why we avoid conflict and offers three practical strategies to manage it effectively: recognizing your own baggage, focusing on outcomes instead of personalities, and taking strategic breaks when needed. Learn how to turn tension into resolution and build stronger working relationships.
Key Points:
Recognize your own baggage - Understanding your default conflict patterns and triggers helps you choose how to respond instead of just reacting.
Focus on ideas and outcomes, not people - Keep conversations centered on the situation and impact rather than making it personal to create space for problem-solving.
Take strategic breaks when needed - Pausing a heated conversation isn't weakness; it's smart leadership that allows everyone to reset and approach the issue more productively.
Resources
Blog Posts (see DISC page for full list of DISC blog posts):
Resource Page:
Related Episodes
From Clash to Connection: Using DISC to Navigate Conflict with Confidence
Crucial Conversations – How to Handle Tough Talks that Matter
Listen
Listen on Sound Sugar Radio Monday to Friday at 11:00 am and approximately every 75-90 minutes.
About Jacquie:
Jacquie is the founder of Leadership and Life by Kayric Inc, where she blends the best of teaching, leadership, and the occasional The West Wing reference to help non-profits and small business build strong leaders and healthy teams. Utilizing DISC and The Five Behaviours of a Cohesive team, combined with teaching knowledge and experience, Jacquie strives to empower leaders with the skills no one taught them and to create teams who want to work together.
Formerly a junior high teacher (who loves teenagers), Jacquie brings a decade of classroom wisdom, ten years corporate training experience, a growth mindset, and a sprinkle of mild rebellion to her dynamic approach.
In her free time, Jacquie channels her passion for community improvement by volunteering with school councils, serving on non-profit boards, and generally finding ways to make her corner of the world a better place. You can also find her on the side of a soccer pitch, at Remedy Café or in her scrapbook room.
